FAQ's

Are all the products on onserve genuine and original?

Yes, absolutely. We take pride in offering only authentic products from renowned brands in the sports industry. You can trust that every item you purchase from onserve is genuine.

What brands do you carry?

We exclusively deal with products from globally recognized and respected brands in the sports industry. View our catalog to find offerings from the likes of Nike, Wilson, Babolat, Head, and more.

Can I return or exchange a product if I am not satisfied?

Yes, we have a hassle-free return and exchange policy. Please refer to our "Returns and Exchanges" page for detailed information on the process and conditions.

Do you provide stringing services for rackets purchased elsewhere?

Absolutely! Our precision stringing services are available for rackets, regardless of where they were purchased. Send in your racket, and our experienced stringing professionals will ensure it performs at its best.

How long does it take to receive my order?

Shipping times may vary depending on your location. Once you place an order, you will receive a confirmation email with tracking information. Please refer to our "Shipping Policy" page for estimated delivery times.

Can I cancel my order after it has been placed?

We process orders promptly to ensure quick delivery. If you need to cancel an order, please contact our customer support team as soon as possible. Once an order has been shipped, it cannot be canceled.

Is my personal information secure when shopping on onserve?

Yes, your privacy and security are of utmost importance to us. We employ industry-standard security measures to protect your personal information. You can learn more about this in our "Privacy Policy" section.