Refund Policy

At onserve, customer satisfaction is our priority. Please read our Refund Policy to understand the terms and conditions regarding refunds.

1. Eligibility for Refunds:

Refunds are applicable within 3 days from the date of receiving your order. If more than 3 days have passed since you received your order, unfortunately, we cannot offer a refund. If you wish to return an item, please notify us within 3 days of receiving the order.

2. Items Eligible for Refund:

Items eligible for refund with the following conditions
-- stamped original bill should be present
-- product should be unused in all aspects with original packing intact
-- all expenses incurred during refund/exchange will belong to the customer
-- it might take up to 2 weeks time for on serve to inspect, approve and process refund

3. Refund Process:

To initiate a refund, please contact our customer support team at 021-32433449, or WhatsApp +92 300 2431080. Or email us at onservelimited@gmail.com. Provide your order number and details of the item you wish to return. Once your request is approved, you will receive instructions on how to return the item. Please package the item securely and send it to the provided address.

4. Return Shipping:

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the safe return of the item.

5. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as appropriate.

Damaged Packaging Policy:
Do not accept the parcel if the outer packaging appears torn, crushed, or tampered with. By accepting a damaged package, you agree that we cannot be held liable for missing, incorrect, or defective items. No refunds or replacements will be processed for such claims.